Create a Successful Net Promoter Score (NPS) Program in 8 Steps

The beginning of the third quarter is when many businesses roll out their mid-year Net Promoter Score (NPS) programs. I’ve established and managed twice yearly and annual NPS programs at several companies in my career and have learned a lot about what works and what doesn’t. And I’ve learned from some missteps along the way! … Continue reading “Create a Successful Net Promoter Score (NPS) Program in 8 Steps”

Life in the Time of COVID-19

IntelliSurvey’s “Life in the Time of COVID-19” survey series began on March 27, 2020, with an online survey administered to a representative sample of adults in the United States. The series was created in order to track the attitudes and behaviors of Americans that are occurring as a result of the COVID-19 outbreak in the … Continue reading “Life in the Time of COVID-19”