Create a Successful Net Promoter Score (NPS) Program in 8 Steps
The beginning of the third quarter is when many businesses roll out their mid-year Net Promoter Score (NPS) programs. I’ve established and managed twice yearly and annual NPS programs at several companies in my career and have learned a lot about what works and what doesn’t. And I’ve learned from some missteps along the way! … Continue reading “Create a Successful Net Promoter Score (NPS) Program in 8 Steps”