We vigilantly guard the privacy of our respondents.

IntelliSurvey is committed to protecting the privacy of survey participants.  We also adhere to the standards and ethics policy of the Insights Association (formerly CASRO and MRA), posted online at https://www.insightsassociation.org/Resources/Codes-of-Standards. We perform market research for our clients, who use the results for a variety of business purposes. Survey results may help our clients better understand respondent preferences, usage, and preferences for various products and services. Other clients use the survey results to measure social attitudes and public opinion on political and social issues. We combine all participants’ survey responses and report aggregate results to our clients. We do not disclose the identity of individual survey responses, unless the respondent requests or permits such disclosure.

Confidentiality of Personal Information

We keep each respondent’s survey responses confidential. Also, we will never sell, share, rent, or otherwise intentionally transfer a respondent’s personal information to our clients, other market research companies, direct marketing companies or anyone else, unless the respondent has won a sweepstakes we sponsored, in which case we may disclose the winner’s contact information with their consent.  If this policy changes in the future, IntelliSurvey will alert individuals and provide them with an opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

Internet Policies

We abide by the highest standards of privacy. Specifically:

  • We never intentionally “spam” Internet users to seek their participation in surveys. We will only send e-mail invitations to those we believe have agreed to receive such invitations through prior, independent communications.
  • Every invitee may “opt out” of that survey and will not be contacted again.
  • We maintain a high level of security to prevent outside parties from having access to information electronically transmitted to us by you.
  • Although we may use cookies to facilitate some surveys, cookies gather no data other than survey responses or flags to indicate participation in certain surveys.
  • We also use cookies on our website. More information about how and why we use cookies and how you can manage them can be read in our cookie policy.
  • We never knowingly invite children to participate in research studies without taking measures to ensure appropriate parental consent.

In rare cases, IntelliSurvey, Inc. may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Even in these cases, IntelliSurvey will vigilantly protect respondent privacy to the extent allowed by law. 

Compliance with EU-US and Swiss-US Privacy Shield Frameworks

IntelliSurvey, Inc. complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce, under the enforcement authority of the Federal Trade Commission, regarding the collection, use, and retention of personal information from European Union member countries, the United Kingdom, and Switzerland. IntelliSurvey, Inc. has certified that it adheres to the Privacy Shield Principles of Notice, Choice, and Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, IntelliSurvey, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. Individuals from the European Union, the United Kingdom, or Switzerland with inquiries or complaints regarding this privacy policy should first contact:

Privacy Shield Coordinator
IntelliSurvey, Inc.
27261 Las Ramblas, Suite 200
Mission Viejo, CA 92691
privacyshield@intellisurvey.com

These Principles also specify that individuals have the right to access their personal data.  Individuals should direct inquiries to the contact above in order to fulfill this request.

IntelliSurvey, Inc. has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to the INSIGHTS ASSOCIATION PRIVACY SHIELD PROGRAM, a non-profit alternative dispute resolution provider located in the United States and operated by the Insights Association. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.insightsassociation.org/get-support/privacy-shield-program/privacy-shield-eu-swiss-citizens-file-complaint for more information and to file a complaint. Individuals may, under certain limited conditions, invoke binding arbitration before the Privacy Shield Arbitration Panel. These dispute resolution services are provided at no cost to you.

IntelliSurvey is responsible for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. IntelliSurvey shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles unless IntelliSurvey proves that it is not responsible for the event giving rise to the damage.

US States Privacy Rights

California, Colorado, Connecticut, Utah, and Virginia law provides their residents with the rights listed below.

  • Right to Access
    You have the right to know and see what personal data we have collected about you in a usable format.
  • Right to Delete
    You have the right to request that we delete the personal data we have collected about you, subject to applicable legal exceptions.
  • Right to Correct
    You have the right to request that we correct inaccurate personal data.
  • Right to Opt Out of Targeted Advertising and Sale of Personal Data
    IntelliSurvey does not “sell” any “personal data” (as defined under these respective states’ laws).

Exercising your privacy rights
Send requests for access, deletion, or correction to privacy@intellisurvey.com. Before completing your request, we will send you a link to verify your email address and may request additional information solely for the purpose of verifying your identity.

IntelliSurvey collects information on behalf of our clients who are performing market research. IntelliSurvey does not “sell” or share the data with other third parties.

Instructions for Using an Authorized Agent to Make Requests
You may use an authorized agent to submit access, deletion, or correction requests on your behalf. An authorized agent must have your signed permission to submit a request. Before completing requests from authorized agents, we contact you directly to confirm you’ve given your permission.

Authorized agents may also submit requests at privacy@intellisurvey.com. To appeal our decision regarding a request related to these rights, you may email us at the same email address.

Contact Information
If you have a question about our privacy policies, please contact us at privacy@intellisurvey.com.

Last Modified: 6-July-2023