We vigilantly guard the privacy of our respondents.

IntelliSurvey is committed to protecting the privacy of survey participants.  We also adhere to the standards and ethics policy of the Insights Association (formerly CASRO and MRA), posted online at https://www.insightsassociation.org/Resources/Codes-of-Standards. We perform market research for our clients, who use the results for a variety of business purposes. Survey results may help our clients better understand respondent preferences, usage, and preferences for various products and services. Other clients use the survey results to measure social attitudes and public opinion on political and social issues. We combine all participants’ survey responses and report aggregate results to our clients. We do not disclose the identity of individual survey responses unless the respondent requests or permits such disclosure.

Confidentiality of Personal Information

We keep each respondent’s survey responses confidential. Also, we will never sell, share, rent, or otherwise intentionally transfer a respondent’s personal information to our clients, other market research companies, direct marketing companies, or anyone else, unless the respondent has won a sweepstake we sponsored, in which case we may disclose the winner’s contact information with their consent.  If this policy changes in the future, IntelliSurvey will alert individuals and provide them with an opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

Internet Policies

We abide by the highest standards of privacy. Specifically:

  • We never intentionally “spam” Internet users to seek their participation in surveys. We will only send e-mail invitations to those we believe have agreed to receive such invitations through prior, independent communications.
  • Every invitee may “opt-out” of that survey and will not be contacted again.
  • We maintain a high level of security to prevent outside parties from having access to information electronically transmitted to us by you.
  • Although we may use cookies to facilitate some surveys, cookies gather no data other than survey responses or flags to indicate participation in certain surveys.
  • We also use cookies on our website. More information about how and why we use cookies and how you can manage them can be read in our cookie policy.
  • We never knowingly invite children to participate in research studies without taking measures to ensure appropriate parental consent.

In rare cases, IntelliSurvey, Inc. may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Even in these cases, IntelliSurvey will vigilantly protect respondent privacy to the extent allowed by law

Compliance with EU-US Data Privacy Framework (EU-US DPF), the UK Extension to the EU-US Data Privacy Framework (UK Extension to the EU-US DPF), and the Swiss-US Data Privacy Framework (Swiss-US DPF)

IntelliSurvey, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. IntelliSurvey, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. IntelliSurvey, Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. DPF Principles with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. DPF, UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF Principles, individuals have the right to access, correct, amend, and/or delete their personal data. Furthermore, IntelliSurvey, Inc. commits to resolving complaints about your privacy and our collection or use of your personal information. Individuals from the U.S., the European Union, the United Kingdom, or Switzerland with inquiries or complaints regarding this privacy policy and/or access to their personal data should first contact:

DPF Coordinator
IntelliSurvey, Inc.
28081 Marguerite Pkwy, PO Box 2730
Mission Viejo, CA 92690

IntelliSurvey has responsibility for the processing of personal information it receives under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles and subsequently transfers to a third party acting as an agent on its behalf. IntelliSurvey shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles unless IntelliSurvey proves that it is not responsible for the event giving rise to the damage.

For the sole purpose of distributing survey rewards, IntelliSurvey shares qualifying respondents’ email addresses with a trusted partner. IntelliSurvey, Inc. obtains affirmative express consent (i.e., opt-in) before collecting and sharing respondents’ email addresses. No other identifying information is shared nor will it be used for any other purpose than to send the incentives. Infrequently, IntelliSurvey’s clients share email addresses with IntelliSurvey for the sole purpose of sending email survey invitations. For emails shared by the client, permission has been granted for their use in this limited fashion. IntelliSurvey does not share any of personal information without permission. All personal information collected is encrypted and scheduled to be deleted after the research project has been completed. If our practices were to be altered in the future, we would revise this policy, identify the third parties involved, and specify our liability.

IntelliSurvey, Inc. has further committed to refer unresolved privacy complaints under the EU-U.S. DPF, UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF Principles to the INSIGHTS ASSOCIATION DATA PRIVACY FRAMEWORK SERVICES PROGRAM, a non-profit alternative dispute resolution provider located in the United States and operated by the Insights Association. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.insightsassociation.org/Resources/Data-Privacy-Framework/Information-for-EU-Swiss-Citizens-to-file-a-complaint for more information and to file a complaint. Individuals may, under certain limited conditions, invoke binding arbitration before the DPF Arbitration Panel. These dispute resolution services are provided at no cost to you.

The U.S. Federal Trade Commission has jurisdiction over IntelliSurvey’s compliance with the EU-US DPF, the UK Extension to the EU-US DPF, and the Swiss-US DPF.

US States Privacy Rights

California, Colorado, Connecticut, Utah, and Virginia law provide their residents with the rights listed below.

  • Right to Access
    You have the right to know and see what personal data we have collected about you in a usable format.
  • Right to Delete
    You have the right to request that we delete the personal data we have collected about you, subject to applicable legal exceptions.
  • Right to Correct
    You have the right to request that we correct inaccurate personal data.
  • Right to Opt-Out of Targeted Advertising and Sale of Personal Data
    IntelliSurvey does not “sell” any “personal data” (as defined under these respective states’ laws).

Exercising your privacy rights
Send requests for access, deletion, or correction to privacy@intellisurvey.com. Before completing your request, we will send you a link to verify your email address and may request additional information solely for the purpose of verifying your identity.

IntelliSurvey collects information on behalf of our clients who are performing market research. IntelliSurvey does not “sell” or share the data with other third parties.

Instructions for Using an Authorized Agent to Make Requests
You may use an authorized agent to submit access, deletion, or correction requests on your behalf. An authorized agent must have your signed permission to submit a request. Before completing requests from authorized agents, we contact you directly to confirm you’ve given your permission.

Authorized agents may also submit requests at privacy@intellisurvey.com. To appeal our decision regarding a request related to these rights, you may email us at the same email address.

Contact Information
If you have a question about our privacy policies, please contact us at privacy@intellisurvey.com.

Last Modified: 17-June-2024